More sales in e-commerce
ommunicated with the customer while performing the sale, allows offering products that complement the first sale, either in cross selling or upselling.
Reduces the average time of consulting
The voice, the video, and the ability to share documents, adding the advantage that the agent and the customer can see the same page at all the time, let that the average time taken by a sales agent with every customer be less than the use of the chat uniquely.
Improves customer satisfaction
The possibility of visitors to communicate with each other, joined with a closer communication when the customer demands it, makes the user perceive more positively not only the brand, but also all products and services that embrace it.
It´s reduce abandonment rate
Social Shopping enables to reduce quickly abandonment rate, reducing frictions at certain points of the buying process, which otherwise would have been a lost sale.