How to choose a Co-Browsing platform?

Social Shopping includes the last Co-Browsing Technology specifically designed to enhance the experience of users who co-browse in their web, and at the same time provide to your sales teams the best tool to reduce their sales cycles, principally for complex sales.

Features: Co-Browsing Vs Screen Sharing

Among the different platforms that are marketed as Co-Browsing, includes some that at least partially belong to the group of “screen sharing” .

Here, you can see the main characteristics of each of the technologies:

Co-browsing

tic-1Waiting time shorter than two seconds, the session starts with a single click.

tic-1You do not need to install any software, except to have a Browser to use a determined website.

tic-1It only shares the browser screen, protecting user privacy given that are not visible other running applications.

tic-1It only allows to share those pages that have in their code a certain tags or lines of code.

tic-1It is only need an active page in the browser in order that the Co-Browsing works.

tic-1All the users can interact within each other in real time.

tic-1All pages display correctly, with minimal delays.

tic-1The bandwidth required between the terminals participating in a session of Co-Browsing, is practically the same as the required to display a web with a good customer experience, making it suited to be used in tablets and mobiles.

Uses proxy to serve pages or changes therein to Co-Browsing session users, this increase at least the beginning of the session.

tic-1All the users can perform marking paragraphs and images as well as view the status and movements of the cursor of the other participants.

Screen Sharing

Waiting time over 20 seconds. Overall more than one step to login.

Normally the user must have installed Java on his Browser, or other specific Software.

In general, the entire screen or platform is sharing; making visible other applications, and risking user privacy.

You can visualize any page without need for specific label in your code.

In many applications it is necessary to enable more than one page in the browser.

The user has control is the only one who can interact.

The delays are greater than the Co-Browsing and sometimes blurred pages.

The bandwidth required between the terminals participating in a session of Screen Sharing is higher than necessary to visualize a web with a good customer experience, making not suited to be used in tablets and mobiles.

Uses proxy to serve pages or changes therein to Screen Sharing session users, this increase at least the beginning of the session.

tic-1Only the user that has the control can perform marking paragraphs and sections, as well as the movements of the cursor that can be followed by the other participants.

tic-1Proper of this technology.

tic-1 Not included in this technology.

tic-1 Platform option.

Social Shopping offers the best Co-Browsing Technology oriented to sales.

Our Technology

By the features we have seen, the use of Screen Sharing could be more oriented to the organization of online conferences, demos, web Meetings or for those applications with remote control that require to share the whole screen.

On the other hand, the Co-Browsing is best suited to those applications where multiple users want to interact simultaneously in a given website, safely and with guaranteed privacy of your data.

There are platforms that make use of both technologies (Co-Browsing and Screen Sharing), and generally are Screen Sharing platforms that want to introduce characteristics of Co-Browsing, with the problems of operating using both technologies simultaneously causes.

Social Shopping includes technology Co-Browsing last generation that besides the characteristics associated with the Co-Browsing includes:

  • Mobile Technology

    it is adaptable to any type of device, including mobile phones and tablets.

  • Fast session establishment

    It is only necessary one click to start the session given that there is no Proxy.

  • Ensures user privacy

    There is only one shared browser window.

  • Secure data transfer (https)

    Valid for sites that use a system based on SSL / TLS encryption.

  • Easy to use

    You do not need a previous knowledge to use it, thanks to its intuitive user Interface.

  • Integration with third-party applications

    Powerful API that allows the integration of Social Shopping with almost any other application.

  • Number of participants

    Two users or multiuser.

  • Session transfer

    The session can be transferred at any time to a sales agent.

Social Shopping offers the best Co-Browsing Technology oriented to sales.

Co-browsing Functionalities for Sales.

Our Co-browsing technology not only allows sharing the browse with the customer, but also has specific functions that are a great help for customer service agents, and marketing and sales agents.

  • Pre-caching

    Pages are updated faster in the sales agent side with Pre-caching, because the have have been loaded on the device when the available bandwidth was not being used to its maximum capacity.

  • Customer Browsing History

    Browsing history allows the sales agent submit, as many times as necessary, a particular page in order to solve any questions that arise during the customer Co-browsing session.

  • Synchronization and redirection on browsing.

    The sales agent can redirect the customer co-browsing session to another page that has the code co-browsing installed.

  • Preview of the website by the agent.

    This option allows the sales agent to preview a page before showing it to the user.

  • Fill out the forms together.

    This Co-browsing feature allows that both; the support sales agent and the user can simultaneously fill out the same form or another type of interactive document, thus the changes produced by the customer or the agent will be reflected automatically in the browser of the other part.

  • Markers

    Both the customer and the sales agent, may be able to view the location of the mouse of the other participant who is doing the “Web touring”, thus any participant could mark certain areas that should be relevant to solve questions or to overcome any obstacles in the sale.

  • Scroll synchronization or Co-scrolling

    The Co-browsing session is kept synchronized, not only with the page that is being shared, but also with the same area of the website where all the participants are. Thus, when the agent makes scroll this is reflected in the website of the customer and vice versa.

  • Private areas on the client session

    May exist within a given web page in a session cobrowsing parties with information that the client does not want to share, (eg personal data). In this case cobrowsing platform can be configured so that the salesperson does not have visibility into these areas.

Do you need more information before making a decision?

adminCo-Browsing